Return Policy

HOFMAN piercing & fine jewelry is dedicated to our customer service and providing an exquisite shopping experience for all of our customers. If, for any reason, you are unsatisfied with your jewelry, please contact customerservice@hofmanpiercing.com to request a return and we will inform you on the return process. 

You have the right to cancel your order within 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. The costs for returning the item(s) from your home to the webshop are for your own account. We recommend you to return items insured and with track & trace. Hofman Piercing & Fine Jewelry is not responsible for items lost in transit. 

Please note the following:

• Jewelry must be in its original packaging. All jewelry is delivered in a sealed clear plastic bag. Due to hygiene reasons, jewelry that has been taken out of this bag can NOT be returned.
• Customized items can not be returned.
• Discounted items can not be returned.
• If items arrive to us broken they can not be refunded. Please note that you are responsible for proper packaging and guarding a safe return of the item. For returning defective items please read “Items received broken/defective”. 

Once your return is received and inspected we will send you an email to notify you that we have received your returned item and once approved, your purchase will be refunded through your original method of payment. 

Please allow for up to 7 days for the refund to reach you.

Return address

Please return items to the following address: 

Hofman Piercing & Fine Jewelry
Vriesestraat 166
3311NS Dordrecht
Nederland

Items received broken or defective

We take great care in packaging your products so they are well protected during delivery. However, if you receive a defective item please contact us at customerservice@hofmanpiercing.com 

We will replace the defective item at no cost to you. We do request you to return the defective item before we can send out the replacement. 

Items with lifelong guarantee

Some items come with a lifelong guarantee on production errors and setting. Check the descriptions to see if items are carrying the lifelong guarantee. This guarantee covers production errors and the setting of the gems. It does NOT include loss, improper use, etc. 

Should an item that carries this guarantee show defects we ask you to contact us through customerservice@hofmanpiercing.com and your item will be replaced or repaired.